Refund & Returns Policy
Thank you for choosing Dr. Jaydeep’s Pure & Natural Care. We take great care to package and send high-quality natural products. Please read our refund and return policy carefully — it explains when returns or replacements are possible and how to request them.
1. No returns on opened / used products
For hygiene and safety reasons we do not accept returns on opened, used, or partially used products. If the product seal is broken, it cannot be returned or exchanged.
2. When replacement is possible
You can request a replacement within 48 hours of delivery only in these cases:
- Product arrived damaged in transit (leak / broken packaging)
- Wrong product delivered (different SKU than ordered)
- Packaging was significantly tampered with on arrival
3. Proof required
To process a replacement we require clear evidence. Please provide:
- Order ID / Invoice number
- Photos of the damaged item and packaging
- Short video (if possible) showing the unboxing or the damage
4. Refund eligibility
Refunds are issued only in limited situations, for example:
- Order could not be fulfilled due to stock unavailability after payment
- Payment was deducted but the order was not created because of a system error
Refunds will be returned to the original payment method within 5–7 working days after approval.
5. How to raise a request
Contact our support team with required proof. Use any of the following:
- Email: drjaydeep@zohomail.com
- WhatsApp: 7621828180
Please include: Order ID, reason for return, photos/videos.
6. Cancellation policy
Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation is not possible.
7. Important notes
- We do not offer refunds for “no results” or change of mind.
- Natural products may vary slightly between batches; this is not a reason for replacement unless damaged or incorrect.
- Replacement approval is at our discretion after reviewing evidence.
- Products purchased during special offers / discounts / sale are non-returnable.
- Please do not send back any package unless instructed. Unauthorised returns will not be accepted.
- Replacement request must be raised within 48 hours of delivery status.
Support Hours
We’re here to help — reach us anytime during support hours.
Mon–Sat, 10am – 6pm (IST)
8. Still need help?
Email our support team at drjaydeep@zohomail.com or WhatsApp us at 7621828180.